Privacy Policy

Account and Identity Information

This includes details you provide when creating or managing your account, such as your name, contact information (including email address and phone number), and account credentials or authentication details.

Property and Listing Information

This includes information about properties you list or manage through the Platform, such as property addresses, physical characteristics and features, photos and media, pricing and financial information, and identifiers such as MLS IDs or internal listing IDs.

Transaction and Contract Information

This includes information generated as part of a real estate transaction, such as offers and counter-offers, contract terms and contingencies, closing documents, and signatures (including electronic signatures collected through integrated e-sign providers).

Usage and Interaction Data

We collect information about how you interact with the Platform, including actions you take in the app (such as steps completed in listing or application forms, checkboxes and acknowledgments you select, and navigation patterns within dashboards and workflows). We may also maintain communication logs and messages exchanged through the Platform between Buyers, Sellers, and other participants in a transaction.

Device and Technical Data

We automatically collect certain technical information when you access or use the Platform, such as your IP address, browser and device type, operating system, general location (for example, city or region), and data from cookies and similar technologies used for security, session management, and analytics.

MLS and Third-Party Data

To power features like MLS auto-completion and market analysis, we obtain data from Multiple Listing Services (MLS) and other property data providers. This may include historical listing data, property attributes, photos, and pricing information. These sources may be outdated or inaccurate, so you are responsible for reviewing and confirming any auto-populated information before submitting or publishing it.

AI Interaction Data

When you interact with AIRE's AI assistants and automated tools, we collect the prompts, questions, and content you provide, as well as AI-generated outputs such as recommendations, summaries, and negotiation guidance. We use this information to deliver and improve our AI features, subject to the safeguards described in this Privacy Policy and any additional disclosures about AI and automated decision-making.

To Provide and Operate the AIRE Platform

We use personal data to create and manage user accounts; enable listing creation and MLS upload; operate dashboards and workflows for listings, applications, and offers; support document management and e-sign workflows; and power transaction management tools that help you move from listing or application to closing.

To Power AI Features and Recommendations

We use the information you provide, along with MLS and market data, to deliver AI-powered pricing analysis, offer and contract guidance, negotiation support, transaction timelines, and recommendations for next steps and relevant professionals. These AI features are designed to help Sellers and Buyers make informed decisions without relying on a traditional real estate agent.

To Communicate with You

We use your contact and transaction information to send service notifications and status updates about listings, applications, and transactions; reminders about time-sensitive steps or documents; and responses to support requests or other inquiries you submit through the Platform.

To Improve, Secure, and Debug the Platform

We use analytics, usage logs, and technical data to monitor performance, detect and investigate bugs, prevent fraud and misuse, and improve existing features or develop new ones. During our beta phase, this may also include using aggregated or de-identified data to evaluate how well new features (such as listing flows, dashboards, and AI tools) are working and where we should focus improvements.

To Comply with Legal and Regulatory Obligations

We process certain personal data to meet real estate and brokerage recordkeeping requirements, support audits and compliance reviews, respond to legal requests and dispute resolution processes, and enforce our Terms & Conditions and other agreements with you.

Marketing and Beta Program Communications (If Applicable)

With your consent where required by law, we may use your contact information and preferences to send information about promotions (such as free listing offers or commission incentives), beta program benefits, surveys, and product updates. You can opt out of marketing communications at any time by following the unsubscribe instructions in those messages or by adjusting your communication preferences where such tools are available in the Platform.

How AIRE's AI Works in the Platform

AIRE uses artificial intelligence and automated tools to help you list, market, negotiate, and manage real estate transactions. For example, our AI can provide pricing analysis based on comparable properties and market data, suggest terms and edits for offers and contracts, help you draft messages to Buyers or Sellers, highlight important deadlines and tasks, and recommend relevant professionals (such as mortgage, title, or inspection providers). These features are designed to assist you in making informed decisions and managing your own transaction more efficiently.

Nature and Limits of AI Recommendations

AI outputs and recommendations provided through the Platform are for informational and educational purposes only. They do not constitute legal, financial, tax, or other professional advice, and they are not a substitute for advice from licensed professionals who can consider your specific circumstances. While we work to improve the quality of our AI systems, we cannot guarantee that any AI-generated content is accurate, complete, or up to date. You remain responsible for reviewing all AI-generated suggestions, communications, and documents before using them, and for complying with all applicable laws, regulations, and contractual obligations.

Human Review and Your Control Over AI

You are always in control of how you use AIRE's AI tools. You can review, edit, accept, or reject AI-generated content (including suggested pricing, contract language, and message drafts) before it is sent, signed, or otherwise used in a transaction. In many workflows, the Platform will present AI outputs as suggestions or drafts that you can modify or choose not to use at all. We encourage you to carefully review all content before finalizing documents or communications and to seek independent professional advice when needed.

Data Used to Train or Improve AI Systems

When you interact with our AI assistants and automated tools, we may use your prompts, questions, feedback, and AI-generated outputs, together with related usage and technical data, to operate, monitor, and improve our AI features. Where feasible, we use aggregation, de-identification, or other safeguards to reduce the likelihood that this data can be linked back to you or to a specific transaction. We may also work with third-party AI providers who process data on our behalf under contractual restrictions. In some cases, you may have choices about how your data is used for improving AI systems; where such options are available, we will describe them in the Platform or in supplemental notices.

Within AIRE and Affiliated Entities

We may share personal data among AIRE's internal teams and any affiliated brokerage or technology entities that help operate the Platform. This includes, for example, sharing information with product, engineering, operations, and support teams so they can assist with your account, troubleshoot issues, improve workflows, and ensure that listings, applications, and transactions are processed correctly. Access to personal data is limited to personnel who have a legitimate business need to know it.

With Service Providers and Vendors

We engage trusted service providers who process personal data on our behalf to help deliver the Platform. These providers may include hosting and cloud infrastructure providers, analytics tools, email and messaging vendors, customer support tools, electronic signature providers, MLS integration partners, and secure document storage services. We require these vendors to use personal data only as necessary to provide their services to us and to implement appropriate security and confidentiality protections.

With Real Estate Professionals and Transaction Counterparties

As part of real estate listings, applications, offers, and closings, we may share relevant personal data with buyers, sellers, and their representatives or advisors, as well as other professionals involved in the transaction (such as title or escrow companies, mortgage providers, inspectors, and insurance providers). This sharing is necessary to evaluate offers, negotiate and finalize contracts, coordinate inspections and closings, and complete other steps in the transaction lifecycle. The specific information shared depends on your role (for example, Seller or Buyer) and the workflows you choose to use in the Platform.

With Regulatory Bodies and Authorities

We may disclose personal data when we believe it is necessary or appropriate to comply with applicable laws, regulations, court orders, or other legal processes. This may include sharing information with real estate regulators, licensing authorities, tax authorities, law enforcement, or other governmental bodies in connection with audits, investigations, dispute resolution, or to protect the rights, safety, and property of AIRE, our users, or others.

Business Transfers

If AIRE is involved in a corporate transaction such as a merger, acquisition, financing, reorganization, or sale of all or part of our business or assets, personal data may be transferred as part of that transaction. We will take steps to ensure that any successor entity continues to handle your personal data in a manner consistent with this Privacy Policy or will provide notice and any required choices before personal data is used in a materially different way.

Aggregated or De-Identified Data

We may use and share aggregated or de-identified information that does not identify you personally for purposes such as analytics, product development, research, and explaining how the Platform is used. When we do so, we take steps designed to prevent this information from being re-identified, and we require third parties who receive such data to agree not to attempt to re-identify it.

Retention Periods for Key Data Categories

In general, we apply the following retention practices for major categories of data processed through the Platform:

• Account data: Basic account and identity information (such as your name, contact details, and login credentials) is typically kept for as long as your account is active and for a reasonable period afterward where necessary for recordkeeping, dispute resolution, or to comply with legal obligations.
• Listing and transaction records: Information related to listings, offers, contracts, and closings (including documents and signatures) may be retained for extended periods required by real estate, brokerage, tax, and financial recordkeeping laws, as well as applicable limitation periods for potential claims.
• Communication logs: Messages and communication logs exchanged through the Platform between Buyers, Sellers, and other participants are retained as part of the transaction record and for a period necessary to support audits, dispute resolution, compliance reviews, and platform security.
• AI interaction data: Prompts, inputs, and AI-generated outputs used to power AIRE's AI assistants are retained for periods needed to provide the service, improve and monitor AI features (as described in this Privacy Policy), and maintain security and integrity of the Platform, after which they may be deleted, aggregated, or de-identified.

How We Determine Retention Periods

When deciding how long to keep personal data, we consider factors such as:

• Legal and regulatory requirements for real estate and brokerage recordkeeping.
• Applicable statutes of limitation and contractual requirements related to potential claims or audits.
• The nature of the data and whether it is needed to maintain accurate business and transaction records or to improve and secure the Platform.
• Technical constraints, backup and archival practices, and the need to protect the Platform against fraud, abuse, and security incidents.

Data Deletion and Anonymization

When personal data is no longer needed for the purposes described in this Privacy Policy, we will either delete it or take steps to irreversibly de-identify it, unless we are required by law or have a legitimate business reason to retain it for longer. In practice, this may include removing direct identifiers from records while retaining aggregated or de-identified information for analytics, product development, and service improvement. In some cases, copies of data may persist for a limited time in backup or archival systems until those copies are overwritten or destroyed in the ordinary course of business. You may also have the right to request deletion of certain personal data, subject to legal and contractual limitations, as described in the Your Rights and Choices section of this Privacy Policy.

Where Your Data Is Processed and Stored

AIRE currently operates primarily from the United States, and the Platform is hosted on cloud infrastructure located in the U.S. This means that personal data collected through the Platform is generally processed and stored in the United States, even if you access the Platform from outside the U.S. In some cases, our service providers or transaction counterparties (such as real estate professionals, title or escrow companies, or other vendors) may also be located in or access data from jurisdictions other than where you reside.

Cross-Border Transfers and Legal Mechanisms

When personal data is transferred across borders, including from the European Economic Area (EEA), the United Kingdom, or other regions with data protection laws that differ from those of the United States, we take steps designed to ensure that such transfers comply with applicable legal requirements. Depending on the circumstances and the jurisdictions involved, these steps may include relying on your explicit consent, the necessity of the transfer to perform a contract with you, or other lawful bases recognized under applicable data protection laws.

Contractual Safeguards and Additional Protections

Where required by law, we implement appropriate safeguards for international data transfers, such as entering into standard contractual clauses or similar data transfer agreements with our service providers and partners, and requiring them to maintain adequate security and confidentiality protections. We also seek to limit access to personal data to those who have a legitimate business need and to apply the technical and organizational measures described in this Privacy Policy to help protect your information, regardless of where it is processed. If you have questions about how your data is transferred or the safeguards we use, you can contact us using the details provided in the Data Controller and Contact Information section above.

Intended Audience of the Platform

The AIRE platform, including our AI-powered tools, listing workflows, and transaction dashboards, is designed for use by adults who are involved in real estate transactions, such as Sellers, Buyers, and related professionals. It is not directed to children, and we do not market the Platform to individuals under the age of 18 or otherwise below the age of majority in their jurisdiction.

Data Relating to Minors and Age Restrictions

We do not knowingly collect personal data directly from children under 18 through the Platform. If you are under 18 (or the applicable age of majority where you live), you should not create an account, submit listings or applications, or otherwise use the Platform without the involvement of a parent or legal guardian. In limited circumstances, information about minors (for example, household members or occupants) may be included in transaction documents or applications provided by an adult user; when this occurs, we treat that information as part of the broader transaction record and protect it in accordance with this Privacy Policy.

Parent or Guardian Requests and Data Removal

If you are a parent or legal guardian and believe that your child has provided personal data to AIRE without your consent, or if you would like to request that we delete personal data about a minor, please contact us at support@airebroker.casa. We will take reasonable steps to review and address your request, including removing or anonymizing personal data where appropriate and consistent with our legal and contractual obligations.

Links to External Websites and Services

When you click a link or use a feature that takes you to a third-party website or service (for example, a listing portal, a professional provider's site, or an integrated e-sign or payment platform), any data you provide directly to that third party is governed by the third party's own privacy policy and terms of use, not this Privacy Policy. We do not control and are not responsible for the content, security, or privacy practices of those third-party services, even if they are accessed from within or in connection with the AIRE platform.

Third-Party Privacy Practices

Although we work with certain third-party providers to support features like MLS uploads, document signing, communications, and transaction management, those providers process personal data under their own policies and legal obligations in addition to any agreements they have with AIRE. We encourage you to review the privacy policies, terms, and security practices of any third-party websites or services you use in connection with the Platform so you understand how your information may be collected, used, and shared by them.

Your Discretion When Sharing Data with Third Parties

You are responsible for deciding when and how to share your information with third-party services and professionals in connection with your use of AIRE. Before submitting personal, financial, or sensitive information to a third party, you should make sure you are comfortable with their identity, role in the transaction, and their privacy and security practices. If you choose to engage with a third-party service or provider, any data you share with them will be subject to their policies, and AIRE's obligations with respect to that data may be limited.

How and When We May Update This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the AIRE platform (including new AI-powered features, beta programs, or promotional offerings), our data practices, or applicable laws and regulatory guidance. When we make changes, we will revise the "Last Updated" date or other version information associated with this Privacy Policy. In some cases, we may also publish updated supplemental notices or FAQs that provide additional detail about how specific features handle personal data.

Effective Date and Versioning

Unless otherwise stated, any changes to this Privacy Policy will take effect on the date they are posted or become visible through the Platform. We may keep records of previous versions of this Privacy Policy where required by law or for our own compliance purposes. Your continued use of the Platform after any updated Privacy Policy becomes effective means that you acknowledge and agree to the revised terms, to the extent permitted by applicable law.

How We Will Notify You of Material Changes

If we make material changes to this Privacy Policy that significantly affect how we handle your personal data, we will provide additional notice as appropriate. This may include sending you an email, displaying in-app notifications or prompts within your dashboards, or showing a banner or similar notice in the Platform (for example, near key workflows or promotional areas). Where required by law, we will also give you an opportunity to review the updated Privacy Policy before the changes apply to you.